Additional Questions You May Have:

Q: Will the medical centers remain open?
A: Rest assured that your medical center will continue to remain open and your provider and our staff will continue to be available as needed.

Q: Is transportation still available?
A: Yes, but at this time it will only remain available for medical services.

Q: What about my medications?
A: The pharmacy services will continue to operate in the same manner. If you have any questions in regards to your prescriptions or refills, please contact your medical center. Additionally, we can provide support by phone for your maintenance medications.

Q: Can I get my medications delivered instead of coming to the center to get them?
A: Yes, we can deliver prescription medications to your home and drop them at your door. We cannot send them by mail.

Q: What should I do if I feel ill or need to see someone right away?
A: Please contact your medical center and one of our clinical associates will be able to assist you & guide you to receive appropriate care.

Q: Should I make an appointment for the flu shot?
A: Yes, our medical centers have the flu shot readily available to our members. Please coordinate an appointment with your medical center.

Q: I have a routine follow up appointment. Should I still come in? What about routine physical/annual visit.
A: For routine follow-up appointments without a new concern, problem, or symptom, we are calling patients for follow-up – such as communicating lab results – so they do not have to come into the medical center. For routine physical/annual visits, you should considering postponing/reschedule that appointment.

About Coronavirus and COVID-19

Q. What is coronavirus and COVID-19?
A. Coronavirus is a type of virus that causes respiratory illness — an infection of the airways and lungs. COVID-19 is a new strain of coronavirus. It’s part of the same family of coronaviruses that includes the common cold.

Q. What are the symptoms?
A. The most common early symptoms appear between 2 and 14 days after being infected. Symptoms can be mild to severe. They include fever, cough, and shortness of breath.

Q. How does the virus spread?
A. Right now, medical experts think that COVID-19 spreads from person-to-person through a cough, sneeze or kiss. However, since COVID-19 is a new disease, scientists around the globe are racing to learn more about it.

Prevention

Q. How can I help protect myself?
A. The best way to prevent infection is to avoid being exposed to the virus that causes COVID-19. Check the CDC website for up-to-date information. If you’re traveling, you’ll want to visit the CDC travel page for their most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. You should:

  • Wash your hands often with soap and water for at least 20 seconds. Especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water aren’t available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth
  • Avoid close contact with people who are sick.
  • Stay home when sick. This includes staying home from work, school, errands, and travel for at least 24 hours after a fever is gone.
  • Cover a cough or sneeze with a tissue, throw the tissue in the trash and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces like phones, keyboards, and doorknobs.
  • Get plenty of sleep, be physically active, drink lots of fluids, and eat nutritious food.

Q. Do I need to wear a facemask?
A. It’s best to follow the CDC’s recommendations for using a facemask.
If you’re not sick, the CDC does not recommend wearing a facemask to protect yourself from respiratory diseases, including COVID-19.
If you’re sick with COVID-19, or being evaluated for COVID-19, you should wear a facemask when you are around other people to help prevent spreading the disease to others.
If you’re taking care of someone who has COVID-19, you should wear a facemask to protect yourself when you are in close contact with a person who is sick with COVID-19, or being evaluated for COVID-19. CDC information for household members and caregivers can be found here.

Q. What If I am sick with COVID-19?
If you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately. To help prevent the disease from spreading to people in your home and community, follow these

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